Troubleshooting
Identify and fix issues independently and efficiently
Filters
My product or category page shows 'Page Not Found'
Loading issue
Misconfiguration
Catalog
Storefront
Intelligent Search
My carrier isn't showing at checkout
Loading issue
Misconfiguration
Checkout
Logistics
My store’s Site Editor is not working
Loading issue
Access restriction
Storefront
Admin
My orders in Mercado Libre have errors
Sync issue
Misconfiguration
Marketplace
Integrations
The promotion wasn't applied to the customer cluster
Misconfiguration
Promotions
How to remove the error message "Request headers must only contain ASCII characters"
Validation error
Loading issue
Storefront
I can't view the product in the search results
Loading issue
Intelligent Search
Catalog
Storefront
I can't index a product in the catalog
Loading issue
Misconfiguration
Catalog
Intelligent Search
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX Community
Join our community
Request VTEX support
For personalized assistance, contact our experts
Open a support ticket