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Check known issues, their status, and possible solutions
Known issues
The known issues listed on this page have been identified by VTEX and are subject to an internal prioritization process, based on criticality. If a reported issue is affecting your store's operation, contact VTEX Support and explain the impact, with concrete numbers such as affected orders or downtime.
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2069 results found
Backlog
Store Framework
canonical link keeps the trailing slash of the requested URL on routes declared in the theme's routes.json
Published on10/8/2026
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Last updated on10/8/2026
ID: 1472057
Backlog
Marketplace Out
Amazon Mexico orders fulfilled by Amazon (FBA) aren't integrated
Published on10/8/2026
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Last updated on10/8/2026
ID: 1471894
Backlog
Identity
License Manager authorization checks intermittently time out, causing failures in dependent services
Published on10/8/2026
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Last updated on10/8/2026
ID: 1471842
Backlog
Payments
Orders cancelled when payment authorization gets no response from the Payment Gateway
Published on10/8/2026
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Last updated on10/8/2026
ID: 1471795
Backlog
Pricing & Promotions
Shipping discount discarded due to rounding in cumulative promotions
Published on10/7/2026
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Last updated on10/7/2026
ID: 1471558
Backlog
Order Management
Native split with asymmetric financial charge across suborders settles less than the invoiced amount
Published on10/2/2026
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Last updated on10/2/2026
ID: 1469699
Backlog
Marketplace Out
Amazon Orders fail to integrate with "A validation error occurred while trying to process the order" when the buyer name is null
Published on10/2/2026
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Last updated on10/2/2026
ID: 1469662
Backlog
VTEX Shield
Audit CSV export fails for large result sets while the UI reports success
Published on10/1/2026
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Last updated on10/1/2026
ID: 1468936

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