Transactions become stuck in the Approved status when the corresponding payment remains in Settling, preventing the transactions from progressing through the expected flow. The visible symptom is that capture requests are sent, but requests and actions do not align, and the order status does not move forward, even if the transaction is forced to settle.

In OMS, it is possible to observe a message that shows “An error with Gateway has occurred”.

Simulation

It's not possible to reproduce the error

Workaround

There is no workaround available.