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Checking how an order delivery deadline was calculated

Breno Barreto
Breno Barreto
Last updated
1/25/2019

You can check how the deadline for an order was calculated using the freight simulation in the Logistics module.

Example

Let's say you want to know what criteria the platform used to calculate the delivery deadline of the order with ID v1964359spft-01, held on November 12.

First, let's enter the OMS module to see the order.

prazoDeEntrega1

In the upper right corner, you see the date in which the order was made (11/12). And in the lower left corner, you see the order delivery deadline (11/30).

Now let's enter the Logistics module and simulate the freight of this order.

To do this, follow the steps below:

  1. Enter the Logistics module and click on the tab Shipping Simulator.
  2. Enter the name or ID of each SKU that was in the shopping cart of the order that you want to investigate, including the quantity of each of them.prazoDeEntrega2
  3. Enter the purchase order's zip code.
  4. Click Shipping simulation.

In the example below, note that 3 carriers were considered, and 8 were disregarded.

prazoDeEntrega3

Checking again the order screen in the OMS module, we see that the type of delivery chosen by the customer for this order was Normal, and that the carrier chosen by the platform to make the delivery was Jadlog.

prazoDeEntrega4

Therefore, returning to the freight simulation, in the Logistics module, we conclude that the third option was chosen for this delivery - and that therefore the total delivery time for the order was 14 days.

prazoDeEntrega5

Now just click show details to see the cost times that were used to calculate this deadline.

prazoDeEntrega6

Each of the three cost times corresponds to what was defined for the three steps of the logistics route: stock, dock and carrier.

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