{"section":"known-issues","requestedLocale":"en","requestedSlug":"orders-remain-in-payment-pending-even-after-transaction-is-approved-or-finished","locale":"en","slug":"orders-remain-in-payment-pending-even-after-transaction-is-approved-or-finished","path":"docs/en/known-issues/Payments/orders-remain-in-payment-pending-even-after-transaction-is-approved-or-finished.md","branch":"main","content":"## Summary\n\n\nOrders may remain stuck in Payment Pending even though the related transaction has already been approved or finalized in Payments.\n\nThis happens when the OMS checks the gateway for the transaction status before updating the order to Payment Approved and receives a status that is earlier than the expected Approved state. As a result, the order does not progress, even though the payment notification has already been successfully sent to the OMS.\n\n\n#### Simulation\n\n\nIt is not possible to simulate.\n\n\n#### Workaround\n\n\nOpen a ticket for Product."}