{"section":"known-issues","requestedLocale":"en","requestedSlug":"order-stuck-in-payment-pending-despite-approved-transaction","locale":"en","slug":"order-stuck-in-payment-pending-despite-approved-transaction","path":"docs/en/known-issues/Payments/order-stuck-in-payment-pending-despite-approved-transaction.md","branch":"main","content":"## Summary\n\n\nOrders remain in Payment Pending even though the transaction has already been approved. The transaction advances to the approved status and sends the corresponding notification to OMS; however, when OMS checks the transaction status, it is shown as authorized instead of approved.\n\n\n#### Simulation\n\n\nIt is not possible to simulate.\n\n\n#### Workaround\n\n\nOpen a ticket for the product support team"}