Known Issues

"My Account" page does not work on domain ""

Portal (CMS)
Augusto Garrucho
Augusto Garrucho
Last updated


When trying to change data on "My Account" page (/account) through domain, they are not updated correctly.

This problem is limited to the legacy version of the account page.


  1. Access {store};
  2. Sign in and wait to be redirected to "My Account" page;
  3. Try to change the data.

You may notice that there is a 404 error in DevTools requests.


This happens only in "" environment and can be bypassed by using "".

Since the store's final domain is based on "vtexcommercestable", this problem will not happen in production.

This scenario is permanently fixed in the new "My Account" App that will replace the legacy version soon.

Still got questions?
Ask the community
Find solutions and share ideas in VTEX's community.
Talk to our experts
Get in touch if you have something specific to ask about the platform.
  • PT
  • ES
VTEX website