Tutorials & Solutions
Orders management
Inventory and shipping
Payments
Catalog
Prices
Rates & Benefits
Insights
Master Data
Message Center
Sales Policies
CMS
Portal
Suggestions
Sellers
Integrations
Apps
Authentications
Account management
Billing
Credit Control
Omnichannel
VTEX IO
Projects & Integrations
Infrastructure

Error accessing Orders Managment – what to do?

Breno Barreto
Breno Barreto
Last updated
3/22/2019

There's a common error of access to Orders management, where - when trying to enter the module directly - the user finds the following message: "Looks like something went wrong. We'll try again in xx seconds or you can try now."

Usually this error occurs when the user authentication has expired.

Go to the store's admin homepage at https://{AccountName}.myvtex.com/admin

The system will probably request your login.

In such case, authenticate and try to access Orders management once again.

If that doesn't solve your problem, it may be that Orders management is experiencing a temporary unavailability, which may be confirmed on our status page.

Still got questions?
Ask the community
Find solutions and share ideas in VTEX's community.
Talk to our experts
Get in touch if you have something specific to ask about the platform.
  • PT
  • ES
VTEX website