{"section":"troubleshooting","requestedLocale":"en","requestedSlug":"the-order-doesnt-progress-after-the-status-ready-for-handling","locale":"en","slug":"the-order-doesnt-progress-after-the-status-ready-for-handling","path":"docs/en/troubleshooting/orders-and-fulfillment/the-order-doesnt-progress-after-the-status-ready-for-handling.md","branch":"main","content":"The `Ready for handling` status occurs in the [order flow](/en/docs/tutorials/order-flow-and-status#seller-flow) right after the cancellation window is closed. At this point, VTEX should receive information from the [ERP system](https://developers.vtex.com/docs/guides/erp-integration-guide) indicating that the order has been integrated and the item stock has been updated, allowing the flow to proceed to the `Handling shipment` status.\n\nUntil VTEX receives this confirmation, the order remains in the `Ready for handling` status.\n\n## Solution\n\nThe first required action is to contact the person in charge of your [ERP integration](https://developers.vtex.com/docs/guides/erp-integration-guide) and confirm that the order has been released via the [Start handling order](https://developers.vtex.com/docs/api-reference/orders-api#post-/api/oms/pvt/orders/-orderId-/start-handling) endpoint. Once this is confirmed, follow the steps below:\n\n1. In the VTEX Admin, go to __Orders > All Orders__, or type __All Orders__ in the search bar at the top of the page.\n2. Go to the desired order.\n3. On the [order details page](/en/docs/tutorials/order-details-page), check if the order status has changed to `Handling shipment`.\n\n> ⚠️ If the order remains in the status `Ready for handling`, request more information by opening a ticket with [VTEX Support](https://supporticket.vtex.com/support).\n\n### Updating the order manually (optional)\n\nThe merchant can [manually update](/en/docs/tutorials/moving-order-to-start-handling-shipping#through-vtex-admin) the order status to `Handling shipment` via Admin VTEX, if desired. However, to perform this action, they must have a [role with OMS - Full access permission](/en/docs/tutorials/roles#roles).\n\n> ❗ By manually updating the status and confirming the start of handling, the seller assumes responsibility for [reserving items](/en/docs/tutorials/how-does-reservation-work), gensuring there is sufficient stock, and that the sold items are deducted from the inventory. Manually updated orders can't be integrated into the ERP system later.\n\n> ⚠️ If the order remains in the status `Ready for handling` after the manual update attempt, request more information by opening a ticket with [VTEX Support](https://supporticket.vtex.com/support).\n\nIn addition to the error scenario related to the ERP system, there may be situations in which two different statuses are displayed for the same order: one in the list on the __All Orders__ page and another on the respective [order details page](/en/docs/tutorials/order-details-page). For more information about this scenario, see the known issue [Status in the order list is different from the current order status](/en/known-issues/status-in-the-order-list-is-different-from-the-current-order-status--2UBFdtXWtCIygv0SiObCTN)."}