{"section":"troubleshooting","requestedLocale":"en","requestedSlug":"sla-errors-in-marketplace-integration-orders","locale":"en","slug":"sla-errors-in-marketplace-integration-orders","path":"docs/en/troubleshooting/integrations-and-channels/sla-errors-in-marketplace-integration-orders.md","branch":"main","content":"When a marketplace order is not integrated into VTEX because of an SLA error, an error message is displayed for each order. To check the errors, in the VTEX Admin, go to **Marketplace > Connections > Orders**, or type **Orders** in the search bar.\n\nSLA is the service agreement between the store and the marketplace. The error means that something is preventing delivery to the end customer. To identify the cause, run a [shipping simulation](/en/tutorial/simulacao-de-frete).\n\nThe most common SLA errors in marketplace order integration are:\n\n- **Out of stock**\n- **Item not in the collection or sales channel**\n- **Delivery zip code not covered**\n- **Loading dock without a sales channel**\n- **Inactive SKU**\n\n## Solution\n\nTo fix SLA errors in marketplace order integration, consider the options in the following table. After fixing the cause, reprocess the order under **Marketplace > Connections > Orders** by clicking **Actions > Reprocess**. If the error persists, open a [VTEX support ticket](/en/docs/tutorials/opening-tickets-to-vtex-support).\n\n|Error message|Meaning|Required action|\n|---|---|---|\n|**Out of stock**|One or more SKUs in the order are unavailable.|See [Out-of-stock errors in marketplace integration orders](/en/troubleshooting/out-of-stock-errors-in-marketplace-integration-orders).|\n|**Item not in collection or sales channel**|The SKU is not included in the collection or sales channel defined for the marketplace.|Associate the SKU as described in [Associate a SKU to a sales channel](/en/docs/tutorials/associate-a-sku-to-a-trade-policy).|\n|**Delivery zip code not covered by the shipping strategy**|Delivery to the order address is not included in the shipping policy.|Update the [shipping policy](/en/tutorial/politica-de-envio--tutorials_140?&utm_source=autocomplete) so it covers the zip code.|\n|**Loading dock not associated with sales channel**|The dock used for delivery is not linked to the marketplace sales channel.|When [adding the dock](/en/docs/tutorials/managing-loading-docks), link it to the marketplace sales channel.|\n|**Inactive SKU**|The SKU is not active, and only active SKUs are integrated.|Check the status under **Catalog > Products and SKUs** and activate the SKU.|"}