{"section":"troubleshooting","requestedLocale":"en","requestedSlug":"promotion-not-applied-to-the-marketplace","locale":"en","slug":"promotion-not-applied-to-the-marketplace","path":"docs/en/troubleshooting/integrations-and-channels/promotion-not-applied-to-the-marketplace.md","branch":"main","content":"Users may experience difficulties when configuring promotions for marketplaces due to incorrect settings in the sales channel or affiliate field. This document provides guidelines to ensure the promotion is configured and applied correctly.\n\n## Solution\nTo solve the problem of promotions not being applied to marketplaces, review the [sales channel](#selecting-trade-policies) and the [affiliate selection](#selecting-affiliates).\n\n### Selecting sales channels\n[Sales channels](/en/docs/tutorials/creating-a-trade-policy) define rules and conditions for applying promotions in marketplaces. You should select the right sales channel to ensure the promotion will apply as expected. Below are the steps for configuring a sales channel promotion.\n\n1. Create a [regular promotion](/en/docs/tracks/creating-regular-promotions).\n2. In the **Sales channel** section, select the `Equal to` and **Delivered by me (other stores)** options.\n3. Choose the desired sales channels associated with the marketplaces.\n4. Click `Save`.\n\n![Dados gerais promoção - EN](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/troubleshooting/integrations-and-channels/promotion-not-applied-to-the-marketplace_1.png)\n\n### Selecting affiliates\nTo ensure a promotion is applied correctly in a marketplace, select the desired affiliat The affiliate is the partner associated with the marketplace that makes the promotional products available. Below are the steps for correctly selecting an affiliate when configuring a promotion.\n\n1. Create a [regular promotion](/en/docs/tracks/creating-regular-promotions).\n2. Complete the **Affiliates** field with the name of the affiliate associated with the desired marketplace.\n\n   ![condições para promoção - EN](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/troubleshooting/integrations-and-channels/promotion-not-applied-to-the-marketplace_2.png)\n\n3. In the **Sales channel** section, select the `Equal to` and **Delivered by me (other stores)** options.\n4. Click `Save`.\n\n> ℹ️ Make sure you haven't created any additional promotion filters, such as payment methods, cluster filters, or cart limitations.\n\nLearn more in [Configuring promotions for marketplaces](/en/tutorial/configurando-promocao-para-marketplace/)."}