{"section":"troubleshooting","requestedLocale":"en","requestedSlug":"out-of-stock-errors-in-marketplace-integration-orders","locale":"en","slug":"out-of-stock-errors-in-marketplace-integration-orders","path":"docs/en/troubleshooting/integrations-and-channels/out-of-stock-errors-in-marketplace-integration-orders.md","branch":"main","content":"When a marketplace order is not integrated into VTEX because of an out-of-stock error, an error message is displayed for each order. To check the errors, in the VTEX Admin, go to **Marketplace > Connections > Orders**, or type **Orders** in the search bar.\n\nTo check whether the SKU is available, run a [shipping simulation](/en/tutorial/simulacao-de-frete). The simulator shows the product's delivery conditions without placing an order.\n\nThe most common out-of-stock errors in marketplace order integration are:\n\n- **Items unavailable**\n- **Inactive SKU**\n- **Negative inventory**\n- **Item not in the collection or sales channel**\n\n## Solution\n\nTo fix out-of-stock errors in marketplace order integration, consider the options in the following table. After fixing the cause, reprocess the order under **Marketplace > Connections > Orders** by clicking **Actions > Reprocess**. If the error persists, open a [VTEX support ticket](/en/docs/tutorials/opening-tickets-to-vtex-support).\n\n|Error message|Meaning|Required action|\n|---|---|---|\n|**Items unavailable**|One or more SKUs in the order have no available quantity.|[Update the quantity of SKUs in stock](/en/docs/tutorials/updating-the-quantity-of-items-in-inventory).|\n|**Inactive SKU**|The SKU is not active, and only active SKUs are integrated.|Check the item status in the VTEX Admin, under **Catalog > Products and SKUs**, and activate the SKU.|\n|**Negative inventory**|There are more reserved items than the total quantity available in stock.|See [why inventory is negative](/en/docs/tutorials/updating-the-quantity-of-items-in-inventory#why-is-my-inventory-negative) and adjust the available quantity.|\n|**Item not in collection or sales channel**|The SKU is not included in the collection or sales channel defined for the marketplace.|Associate the SKU with the integration sales channel, as described in [Associating SKUs with a sales channel](/en/docs/tutorials/associate-a-sku-to-a-trade-policy).|"}