{"section":"known-issues","requestedLocale":"en","requestedSlug":"when-settleid-is-sent-as-null-and-code-as-refundmanually-our-gateway-performs-a-double-refund","locale":"en","slug":"when-settleid-is-sent-as-null-and-code-as-refundmanually-our-gateway-performs-a-double-refund","path":"docs/en/known-issues/Payments/when-settleid-is-sent-as-null-and-code-as-refundmanually-our-gateway-performs-a-double-refund.md","branch":"main","content":"## Summary\n\n\nThe PPP documentation indicates that when the refund process did not work, the provider must respond with a `null` to this field, and also when the refund must be performed manually, the code field must have the value “refund-manually”.\n\nThe problem is that each triggers a refund, causing it to be doubled.\n\n\n\n## Simulation\n\n\nSend code=\"refund-manually\" and settled=null in the settlement response with PPP.\n\n\n\n## Workaround\n\n\nDo not send \"refund-manually\" in the code field, rather just send the settled as null."}