{"section":"known-issues","requestedLocale":"en","requestedSlug":"users-cant-access-master-datacrm-system-when-they-try-to-log-in-by-saml-authentication","locale":"en","slug":"users-cant-access-master-datacrm-system-when-they-try-to-log-in-by-saml-authentication","path":"docs/en/known-issues/Identity/users-cant-access-master-datacrm-system-when-they-try-to-log-in-by-saml-authentication.md","branch":"main","content":"## Summary\n\n\nThe user can't access Master Data/CRM system via SAML authentication\nMaster Data/CRM system uses another domain (vtexcrm.com.br) and the SAML solution was projected to redirect to myvtex.com domain.\n\n\n\n##\n\n## Simulation\n\n\nAccessing the admin using SAML authentication\nClick on Master Data/CRM in the menu option.\nThe system will show the login option again.\nThe user selects the SAML login\nAfter confirming the SAML login, the system will try to access the CRM system but\nthe login option is shown again\n\n\n##\n\n## Workaround\n\n\nThe user needs to select another authentication type, like login and password or access code."}