{"section":"known-issues","requestedLocale":"en","requestedSlug":"unable-to-upload-spreadsheet-images-with-host-services-using-protocol-encryption-protocol-ssl13","locale":"en","slug":"unable-to-upload-spreadsheet-images-with-host-services-using-protocol-encryption-protocol-ssl13","path":"docs/en/known-issues/Catalog/unable-to-upload-spreadsheet-images-with-host-services-using-protocol-encryption-protocol-ssl13.md","branch":"main","content":"## Summary\n\n\nWhen the images host of the spreadsheet uses a protocol encryption protocol SSL1.3, a error appears when trying to upload the spreadsheet:\n\n\"Fail to process record. Make sure your worksheet data is consistent and try again. Error details: An error ocurred while sending the request.\"\n\nThis error happens because our windows service only allows older versions like 1.2 or 1.1.\n\n\n\n##\n\n## Simulation\n\n\n\n1. Use a host with a more recent protocol version;\n2. Try to upload a image, using spreadsheet, that is hosted there;\n3. Check that the error message appears.\n\n\n##\n\n## Workaround\n\n\nUse a different host or validate with the host to use an older version."}