{"section":"known-issues","requestedLocale":"en","requestedSlug":"unable-to-pause-seller","locale":"en","slug":"unable-to-pause-seller","path":"docs/en/known-issues/Marketplace/unable-to-pause-seller.md","branch":"main","content":"## Summary\n\n\nSometimes the marketplace is unable to pause the seller via admin or via API.\n\nThe error message is generic via UI. However, if the error via API is:\n\\{\n\"error\": \"Invalid channel\",\n\"data\": \\{\n    \"code\": \"SRAPI-408\"\n\\}\n\\}\n\nThen the error is happening because the affiliate validation (channel validation) is failing.\n\nIf the seller deletes the affiliate (or changes the affiliate id) on their side, the marketplace won't be able to pause the seller.\n\n\n\n## Simulation\n\n\n\n1. On the seller account, delete the affiliate of the marketplace;\n2. On the marketplace account try to pause the seller on the Admin;\n3. Check that a generic error message was send.\n4. Try to pause the same seller using the update seller API;\n5. Verify if the error message is similar/equal as the error above;\n\n\n\n## Workaround\n\n\nIn order to be able to pause the seller there are 3 workarounds:\n\n1. Delete the `affiliate Id`and `Trade Policy` information on the seller section called \"Integration\" on the UI ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Marketplace/unable-to-pause-seller_1.png)\n2. Ask the seller to create again the affiliate as it was before and after that pause the seller. (after the seller can delete the affiliate again);\n3. Use the old seller management UI to proceed with this action: www.myaccount.myvtex.com/admin/site/seller.aspx"}