{"section":"known-issues","requestedLocale":"en","requestedSlug":"unable-to-access-vtex-payment-account","locale":"en","slug":"unable-to-access-vtex-payment-account","path":"docs/en/known-issues/Payments/unable-to-access-vtex-payment-account.md","branch":"main","content":"## Summary\n\n\nAn error message is displayed when trying to access the VTEX Payment module\n\n\n\n## Simulation\n\n\nTrying to access the URL: https://\\{account\\}.myvtex.com/admin/payment\n\n\n\n## Workaround\n\n\nCheck if the registration is correct on the following platforms:\n\n- Master data\n- DOCK\n- Zoop\n- Principals\nIf there is no registration in some of these, force via API."}