{"section":"known-issues","requestedLocale":"en","requestedSlug":"unable-to-access-my-credits-an-error-occurred-in-your-account","locale":"en","slug":"unable-to-access-my-credits-an-error-occurred-in-your-account","path":"docs/en/known-issues/Payments/unable-to-access-my-credits-an-error-occurred-in-your-account.md","branch":"main","content":"## Summary\n\n\nWhen the user has a special character in the email (like + or _), when trying to access My Credits in My Account, they will see the message \"An error occurred in your account\"\n\n\n#### Simulation\n\n\n\n1. Create an account in Customer Credit with a user email like peterparker+@gmail.com\n2. Try to access My Account > My Credits.\n3. An error message will appear: \"An error occurred in your account.\"\n\n\n#### Workaround\n\n\nThere is no workaround for this issue."}