{"section":"known-issues","requestedLocale":"en","requestedSlug":"transactions-stuck-in-pending-authorization-despite-connector-approval","locale":"en","slug":"transactions-stuck-in-pending-authorization-despite-connector-approval","path":"docs/en/known-issues/Payments/transactions-stuck-in-pending-authorization-despite-connector-approval.md","branch":"main","content":"## Summary\n\nSome payment transactions remain stuck in Pending Authorization even after the connector has returned Approved (200 OK) and the corresponding orders stay in \"Payment Pending\". The visible symptom is that the transaction status does not move forward and no “Started authorization retry for payment” interaction is recorded in the transaction timeline. This affects payment flows in the VTEX Payments Gateway where the worker responsible for progressing the transaction either errors before execution or is never called, leaving the order flow blocked.\n\n## Simulation\n\nIt is not possible to simulate.\n\n## Workaround\n\nTransaction stuck in Pending Authorization Execute the following API to manually advance authorization: POST /api/pvt/transactions/\\{transactionId\\}/authorization-request 🔗 API reference: https://developers.vtex.com/docs/api-reference/payments-gateway-api#post-/api/pvt/transactions/-transactionId-/authorization-request"}