{"section":"known-issues","requestedLocale":"en","requestedSlug":"transactions-remain-stuck-in-pending-authorization-despite-connector-approval","locale":"en","slug":"transactions-remain-stuck-in-pending-authorization-despite-connector-approval","path":"docs/en/known-issues/Payments/transactions-remain-stuck-in-pending-authorization-despite-connector-approval.md","branch":"main","content":"## Summary\n\nIn some cases, the Transaction Worker fails to advance the transaction to the expected status, even after receiving a successful response (200 OK) from the connector. As a result, transactions may remain stuck in Pending Authorization and the corresponding orders stay in **\"Payment Pending\"**. This behavior can occur when the connector correctly returns an approved response, but the internal process that updates the transaction status does not execute properly.\n\n## Simulation\n\nIt is not possible to simulate.\n\n## Workaround\n\nTransaction stuck in Pending Authorization Execute the following API to manually advance authorization: POST /api/pvt/transactions/\\{transactionId\\}/authorization-request 🔗 API reference: https://developers.vtex.com/docs/api-reference/payments-gateway-api#post-/api/pvt/transactions/-transactionId-/authorization-request"}