{"section":"known-issues","requestedLocale":"en","requestedSlug":"transactions-remain-stuck-in-authorized-despite-connector-approval","locale":"en","slug":"transactions-remain-stuck-in-authorized-despite-connector-approval","path":"docs/en/known-issues/Payments/transactions-remain-stuck-in-authorized-despite-connector-approval.md","branch":"main","content":"## Summary\n\n\nIn some cases, the Transaction Worker fails to advance the transaction to the expected status, even after receiving a successful response (200 OK) from the connector. As a result, transactions may remain stuck in **Authorized** and the corresponding orders stay in **\"Payment Pending\"**. This behavior can occur when the connector correctly returns an approved response, but the internal process that updates the transaction status does not execute properly.\n\n\n#### Simulation\n\n\nIt is not possible to simulate.\n\n\n#### Workaround\n\n\nOpen a ticket for Product support team."}