{"section":"known-issues","requestedLocale":"en","requestedSlug":"transactions-remain-stuck-despite-connector-approval","locale":"en","slug":"transactions-remain-stuck-despite-connector-approval","path":"docs/en/known-issues/Payments/transactions-remain-stuck-despite-connector-approval.md","branch":"main","content":"## Summary\n\n\nIn some cases, the **Transaction Worker** fails to advance the transaction to the expected status, even after receiving a successful response (**200 OK** with status `\"approved\"`) from the connector. As a result, transactions may remain stuck in **Pending Authorization**, **Authorized**, or **Analyzing Risk**, and the corresponding orders stay in **Payment Pending**. This behavior can occur when the connector correctly returns an approved response, but the internal process that updates the transaction status does not execute properly.\n\n> **Important:** Following the impact analysis and internal alignment at (Dec/2025), this KI was **split into four more specific KIs**, each one focused on a particular status in which the transaction remains stuck after the connector approval:\n>\n> 1. **[KI] Transactions remain stuck in Pending Authorization despite connector approval**\n> 2. **[KI] Transactions remain stuck in Authorized despite connector approval**\n> 3. **[KI] Transactions remain stuck in Analyzing Risk despite legacy anti-fraud connector approval**\n> 4. **[KI] Transactions remain stuck in Analyzing Risk despite AFPP connector approval**\n\nThe text above reflects the original consolidated description used before this split and should be read as the **umbrella/root KI** for these four derived KIs.\n\n\n#### Simulation\n\n\nIt is not possible to simulate.\n\n\n#### Workaround\n\n\nThe workaround depends on the current transaction status:\n\n\n- Scenario 1 – Transaction stuck in Pending Authorization Execute the following API to manually advance authorization: POST /api/pvt/transactions/\\{transactionId\\}/authorization-request 🔗 API reference: https://developers.vtex.com/docs/api-reference/payments-gateway-api#post-/api/pvt/transactions/-transactionId-/authorization-request\n- Scenario 2 – Transaction stuck in Authorized\n- Scenario 3 – Transaction stuck in Analyzing Risk\nFor scenarios 2 and 3, it is necessary to open a ticket for Product."}