{"section":"known-issues","requestedLocale":"en","requestedSlug":"transactions-made-with-payu-do-not-change-from-cancelling-status","locale":"en","slug":"transactions-made-with-payu-do-not-change-from-cancelling-status","path":"docs/en/known-issues/Payments/transactions-made-with-payu-do-not-change-from-cancelling-status.md","branch":"main","content":"## Summary\n\n\nWhen the transaction enters a **canceling** status it's not possible to recognize therefore it does not change to **canceled**.\nThe PayU connector send the following error: Response code: PENDING_TRANSACTION_REVIEW - AcquirerMessage : PENDING_REVIEW\n\n\n\n## Simulation\n\n\nThis error does not happen in all accounts, but it's possible to find filtering the transaction with canceling status.\n\n\n\n\n## Workaround\n\n\nThe workaround is to call manually the API: https://developers.vtex.com/vtex-developer-docs/reference/transaction-flow#cancelthetransaction"}