{"section":"known-issues","requestedLocale":"en","requestedSlug":"transactions-made-with-payu-do-not-change-from-cancelling-status","locale":"en","slug":"transactions-made-with-payu-do-not-change-from-cancelling-status","path":"docs/en/known-issues/Payments/transactions-made-with-payu-do-not-change-from-cancelling-status.md","branch":"main","content":"## Summary\n\nWhen a transaction using the **PayU** connector enters **\"Canceling\"** status, it fails to progress to **\"Canceled\"**. This happens because the PayU connector returns the response code `PENDING_TRANSACTION_REVIEW` with the message `PENDING_REVIEW`, which VTEX Gateway does not recognize as a valid cancellation response — leaving the transaction permanently stuck in \"Canceling\".\n\n## Simulation\n\nUnable to reproduce in a controlled environment. The issue does not occur on all accounts and manifests intermittently in production. Transactions stuck in \"Canceling\" can be identified by filtering by status in the Gateway admin panel.\n\n## Workaround\n\nManually trigger the transaction cancellation via API:\n\n    POST /api/payments/pvt/transactions/\\{transactionId\\}/cancellation-request\n\nReference: https://developers.vtex.com/vtex-developer-docs/reference/transaction-flow#cancelthetransaction"}