{"section":"known-issues","requestedLocale":"en","requestedSlug":"transaction-stuck-in-canceling-when-one-of-the-card-is-denied","locale":"en","slug":"transaction-stuck-in-canceling-when-one-of-the-card-is-denied","path":"docs/en/known-issues/Payments/transaction-stuck-in-canceling-when-one-of-the-card-is-denied.md","branch":"main","content":"## Summary\n\nWhen an order is placed with two card, where one is approved and the other is refused, it happens that the order is stuck with captured value and is no automatically canceled. The transaction locked in is cancelling\n\n##\n\n## Simulation\n\n1. Make a purchase with two credit cards.\n2. One of the cards is declined.\n\n## Workaround\n\nThere is no solution to complete the cancellation, but it is possible to refund the amount captured.\n\n\n## **Internal Notes**\nWhen trying to cancel the transaction, the error occurs:\n\n    \\{\"error\": \\{\"code\": \"1\",\"message\": \"Object reference not set to an instance of an object.\",\"exception\": null \\}\\}\n\nEven though the correct value and cart data are passed."}