{"section":"known-issues","requestedLocale":"en","requestedSlug":"transaction-stuck-in-approved-while-payment-remains-settling-when-using-partial-settlements","locale":"en","slug":"transaction-stuck-in-approved-while-payment-remains-settling-when-using-partial-settlements","path":"docs/en/known-issues/Payments/transaction-stuck-in-approved-while-payment-remains-settling-when-using-partial-settlements.md","branch":"main","content":"## Summary\n\n\nTransactions become stuck in the Approved status when the corresponding payment remains in Settling, preventing the transactions from progressing through the expected flow.\nThe visible symptom is that capture requests are sent, but requests and actions do not align, and the order status does not move forward, even if the transaction is forced to settle.\n\nIn OMS, it is possible to observe a message that shows “An error with Gateway has occurred”.\n\n\n#### Simulation\n\n\nIt's not possible to reproduce the error\n\n\n#### Workaround\n\n\nThere is no workaround available."}