{"section":"known-issues","requestedLocale":"en","requestedSlug":"transaction-settling-while-giftcard-payment-stuck-in-authorized-status-after-autosettle-error","locale":"en","slug":"transaction-settling-while-giftcard-payment-stuck-in-authorized-status-after-autosettle-error","path":"docs/en/known-issues/Payments/transaction-settling-while-giftcard-payment-stuck-in-authorized-status-after-autosettle-error.md","branch":"main","content":"## Summary\n\n\nThe Giftcard payments get stuck in `authorized` status after any autosettle error in GiftcardHub's request.\nEven after a retry and successful settlement, the payment status doesn't change.\n\nThe message in the transaction interactions is:\n\n\n    Message: Unknown Error on AutoSettleA chamada a 'https://janus-payments-link.vtex.com.br//giftcardproviders//giftcards//transactions//settlements' retornou o status HTTP '()'.\n\n\nThis doesn't depend on the HTTP status returned.\n\n\n#### Simulation\n\n\nN/A\n\n\n#### Workaround\n\n\nOpen a ticket soliciting the status update."}