{"section":"known-issues","requestedLocale":"en","requestedSlug":"transaction-gets-cancelled-after-reverting-from-authorized-to-started","locale":"en","slug":"transaction-gets-cancelled-after-reverting-from-authorized-to-started","path":"docs/en/known-issues/Payments/transaction-gets-cancelled-after-reverting-from-authorized-to-started.md","branch":"main","content":"## Summary\n\n\nSome payments approved and captured by the connector later move into Cancelling and end as Cancelled without a customer cancel action. The visible symptom is transactions that were Authorized/Captured suddenly show Cancelling, and internal logs show an invalid status transition attempt from Started to Authorized, indicating the workflow reverted to a previous state.\nThe issue affects VTEX Payments Gateway workflow when an invalid transition occurs and triggers the cancel flow after a timeout.\n\n\n#### Simulation\n\n\nIt's not possible to simulate\n\n\n#### Workaround\n\n\nNo workaround available at this time."}