{"section":"known-issues","requestedLocale":"en","requestedSlug":"transaction-canceled-by-timeout-timeout-no-request-para-o-sistema-de-parcelamento","locale":"en","slug":"transaction-canceled-by-timeout-timeout-no-request-para-o-sistema-de-parcelamento","path":"docs/en/known-issues/Payments/transaction-canceled-by-timeout-timeout-no-request-para-o-sistema-de-parcelamento.md","branch":"main","content":"## Summary\n\n\n\nTransaction canceled by timeout, checking the logs in Splunk you can see the following message:\n\n    exception_type=Vtex.Commerce.Checkout.Exceptions.CheckoutException exception_message=\"Timeout no request para o Sistema de Parcelamento\" account_id=\"xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx\" message=\"Timeout no request para o Sistema de Parcelamento\"\n\n\nIn the transaction logs you can see the following message:\n\n    An external application called to cancel this transaction Id = xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx with Value xxxx RequestId = xxxx-xx-xxTxx:xx:xx-xxxx. Priority: default. Author: vtexappkey-appvtex.\n\n\n\n\n## Simulation\n\n\nCannot simulate.\n\n\n\n## Workaround\n\n\nThere is no workaround, the transaction is immediately canceled when this happens."}