{"section":"known-issues","requestedLocale":"en","requestedSlug":"transacoes-canceladas-no-mercadopago-nao-cancelam-na-vtex","locale":"en","slug":"transacoes-canceladas-no-mercadopago-nao-cancelam-na-vtex","path":"docs/en/known-issues/Payments/transacoes-canceladas-no-mercadopago-nao-cancelam-na-vtex.md","branch":"main","content":"## Summary\n\nWhen a payment is manually canceled in the MercadoPago panel after the transaction has already progressed past the authorization step in VTEX, the cancellation notification sent by MercadoPago is ignored. VTEX continues processing the transaction to completion, while the payment remains canceled on MercadoPago's side, creating a status divergence between the two systems. The order appears as completed in VTEX, but the payment was never actually collected.\n\n## Simulation\n\nUnable to reproduce in a controlled way. The issue requires MercadoPago to send a cancellation notification at a specific point in the transaction flow, after VTEX has already advanced past the `authorizing` status, which cannot be forced consistently.\n\n## Workaround\n\nNot available."}