{"section":"known-issues","requestedLocale":"en","requestedSlug":"timeout-when-approving-products-manually","locale":"en","slug":"timeout-when-approving-products-manually","path":"docs/en/known-issues/Channels/timeout-when-approving-products-manually.md","branch":"main","content":"## Summary\n\nWhen trying to [approve products](https://help.vtex.com/en/tutorial/manual-sku-cataloging--tutorials_396) on the Received SKUs page manually, marketplaces get the error message: \"Error not specified. Try again.\" One reason why this error occurs is Timeout, which indicates that the command took longer than expected to complete the requested action. \n\n## Simulation\n\nYou can reproduce this error by accessing the following pages in the VTEX Admin:\n\n1. Go to the *MARKETPLACE* section and click on the __Sellers__ module.  \n2. Click on the __Received SKUs page__.   \n3. On the *Pending* tab, select a __SKU__ from the list by clicking on its checkbox.  \n4. Click on `APPROVE AS NEW PRODUCT`.  \n5. Fill in the following fields: __Category__ and __Brand__.   \n6. Click on `APPROVE`.    \n\nIf the error message \"Error not specified. Try again.\" appears, the Timeout error has occurred. \n\n\n## Workaround\n\nTo avoid this issue, refresh the page and try to approve the SKU manually again."}