{"section":"known-issues","requestedLocale":"en","requestedSlug":"the-vtexcommerceorderchangedv2-template-cannot-send-the-reason-field-as-in-version-1-of-changeorders","locale":"en","slug":"the-vtexcommerceorderchangedv2-template-cannot-send-the-reason-field-as-in-version-1-of-changeorders","path":"docs/en/known-issues/Order Management/the-vtexcommerceorderchangedv2-template-cannot-send-the-reason-field-as-in-version-1-of-changeorders.md","branch":"main","content":"## Summary\n\n\nIt is not possible to send the transactional email \"vtexcommerce-order-changed-v2\", with the \"reason\" field, as was done in the \"vtexcommerce-order-changed\" template, this occurs because the reason field is available in the \"OrderModification\" API and not in the GetOrder API as it was in change V1..\n\n\n#### Simulation\n\n\nTo simulate this scenario, you need to configure the vtexcommerce-order-changed-v2 template and display the reason field. You'll see that the field will be blank!\n\n\n#### Workaround\n\n\nWe currently have no workaround for this scenario!"}