{"section":"known-issues","requestedLocale":"en","requestedSlug":"the-system-does-not-allow-multiple-cancellation-with-giftcard","locale":"en","slug":"the-system-does-not-allow-multiple-cancellation-with-giftcard","path":"docs/en/known-issues/Payments/the-system-does-not-allow-multiple-cancellation-with-giftcard.md","branch":"main","content":"## Summary\n\n\nThe system is not sending the partial cancellation of a Giftcard transaction.\nWe also found a scenario where the same thing happens, however the cancelation works. This leaves the refund amount higher than the transaction amount because the value refunded is the first partial refund + the second refund with the full amount.\n\n\n##\n\n## Simulation\n\n\nFind a transaction where a partial refund/cancellation was requested using Giftcard.\n\n\n##\n\n## Workaround\n\n\nThere's no workaround, however, the user can add the refundable credit via admin UI."}