{"section":"known-issues","requestedLocale":"en","requestedSlug":"the-save-new-card-option-does-not-work-for-asynchronous-payment-providers","locale":"en","slug":"the-save-new-card-option-does-not-work-for-asynchronous-payment-providers","path":"docs/en/known-issues/Payments/the-save-new-card-option-does-not-work-for-asynchronous-payment-providers.md","branch":"main","content":"## Summary\n\n\nWhen the customer tries to add a new card in the My account section of stores whose affiliations doens't return a synchronous answer, the system will return _an error occurred while trying to register the card_ and an improper charge of R$1,50 may be generated.\n\nThis error occurs because My Cards wait for a synchronous answer from credit card acquirers and most of them doesn't return an immediate response.\n\n\n##\n\n## Simulation\n\n\n\n1. Go to the VTEX **Admin.**\n2. Configure the acquirer Mundi.\n3. Configure a credit card payment method — such as Mastercard, Visa, American Express, etc. — to be processed by the acquirer.\n4. Go to your store's home page.\n5. Log in by entering your email address and password.\n6. Click on **My account**.\n7. Go to the **Credit cards** section.\n8. Click on **Add new card**.\n9. Fill in all the fields and click on **Save new card**.\n10. This process will return an error and the customer will be charged the amount R$ 1,50, which may or may not be automatically returned later.\n\n\n##\n\n## Workaround\n\n\nN/A"}