{"section":"known-issues","requestedLocale":"en","requestedSlug":"the-payu-connector-is-unable-to-process-payments-when-there-is-shipping-data-containing-more-than-40-characters","locale":"en","slug":"the-payu-connector-is-unable-to-process-payments-when-there-is-shipping-data-containing-more-than-40-characters","path":"docs/en/known-issues/Payments/the-payu-connector-is-unable-to-process-payments-when-there-is-shipping-data-containing-more-than-40-characters.md","branch":"main","content":"## Summary\n\n\nPayU's connector does not handle address data received from the checkout and sends it to the provider as is, without any modifications. However, it is stated in the provider's documentation that such data should not exceed 40 characters.\n\nThis causes the transaction to be canceled due to a payment authorization error with the message:\n\n    message: El tamaño debe estar entre 0 y 40 property: , message: El tamaño debe estar entre 0 y 40\n\n\n\n##\n\n## Simulation\n\n\n\n- During the shipping step at checkout, select a delivery address with more than 40 characters, such as 'Región Del Libertador General Bernardo O’Higgins (VI)' in Chile.\n- Select a payment method processed through the PayU connector.\n\n\n##\n\n## Workaround\n\n\nN/A"}