{"section":"known-issues","requestedLocale":"en","requestedSlug":"the-delivery-split-will-not-be-displayed-in-the-ui-or-in-my-orders-when-the-order-has-the-same-shipping-method","locale":"en","slug":"the-delivery-split-will-not-be-displayed-in-the-ui-or-in-my-orders-when-the-order-has-the-same-shipping-method","path":"docs/en/known-issues/Order Management/the-delivery-split-will-not-be-displayed-in-the-ui-or-in-my-orders-when-the-order-has-the-same-shipping-method.md","branch":"main","content":"## Summary\n\n\nThe Split Package suggestion is not working properly, when you finish the purchase the UI suggests the split packages in cases of different docks or differents sizes and different shipping strategies.\nNowadays the UI is just splinting the packages of cases with different (Shipping Methods), even in the logistcsinfo has differents delivery channels and different docks,\n\n\n##\n\n## Simulation\n\n\nMake an order with more then one item, and these items needs to have each one a different delivery channel  but with the same Shipping Method. The UI will not suggest the split of packages because the \"selectedSla\" is like the most significant variable, ignoring the dockids for examaple.\n\nExample:\n\nTwo items each one with one  \"courierId\"\n\nItemIndex:0\n\n ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Order%20Management/the-delivery-split-will-not-be-displayed-in-the-ui-or-in-my-orders-when-the-order-has-the-same-shipping-method_1.png)\n\n\nIntemIndex :1\n ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Order%20Management/the-delivery-split-will-not-be-displayed-in-the-ui-or-in-my-orders-when-the-order-has-the-same-shipping-method_2.png)\n\nThe UI suggest this as a single package:\n\n ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Order%20Management/the-delivery-split-will-not-be-displayed-in-the-ui-or-in-my-orders-when-the-order-has-the-same-shipping-method_3.png)\n\n\n\n\n##\n\n## Workaround\n\n\nThe way to avoid this is changing the delivey method of Shipping Strategies.\n\nPS.: This is not a properly workaround, because includes differen behavior on checkout."}