{"section":"known-issues","requestedLocale":"en","requestedSlug":"the-crmmasterdata-ui-is-not-deleting-documents-even-with-the-success-message","locale":"en","slug":"the-crmmasterdata-ui-is-not-deleting-documents-even-with-the-success-message","path":"docs/en/known-issues/Storage/the-crmmasterdata-ui-is-not-deleting-documents-even-with-the-success-message.md","branch":"main","content":"## Summary\n\n\nThe CRM UI is not deleting documents, although the success message is shown.\n\n\n##\n\n## Simulation\n\n\n\n- Access the application system (.vtexcrm.com.br)\n- Select a view, like Clientes, click on ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Storage/the-crmmasterdata-ui-is-not-deleting-documents-even-with-the-success-message_1.png)\n- Then, the system will show the documents that belong to the entity data selected\n- Select one document and click on the delete button ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Storage/the-crmmasterdata-ui-is-not-deleting-documents-even-with-the-success-message_2.png)\n- After that, the system will ask to confirm the action\n- After the confirmation, the message \"_Registro excluído com sucesso!_\" is shown\n- But the document is still listed when you click on the OK button\n\n\n##\n\n## Workaround\n\n\nDoing this action via DELETE Document API:\n\n- v1: https://developers.vtex.com/docs/api-reference/masterdata-api#delete-/api/dataentities/-acronym-/documents/-id-\n- v2: https://developers.vtex.com/docs/api-reference/master-data-api-v2#delete-/api/dataentities/-dataEntityName-/documents/-id-"}