{"section":"known-issues","requestedLocale":"en","requestedSlug":"the-automatic-tracking-update-is-not-working-properly","locale":"en","slug":"the-automatic-tracking-update-is-not-working-properly","path":"docs/en/known-issues/Order Management/the-automatic-tracking-update-is-not-working-properly.md","branch":"main","content":"## Summary\n\nThe automatic tracking update integrations are not working as expected.  During an internal investigation, we noticed some inconsistences that resulted in the tracking update failure.\n\nWe believe that the carriers changed their products, which may have broken our integration.\n\n## Simulation\n\n1- Use one of the following carriers tracking update integration.\n\n## Workaround\n\nWe recommend updating the tracking actively using the following API:\nhttps://developers.vtex.com/vtex-developer-docs/reference/tracking"}