{"section":"known-issues","requestedLocale":"en","requestedSlug":"telesales-app-not-working-properly-with-requiresauthenticationtoloadprofile","locale":"en","slug":"telesales-app-not-working-properly-with-requiresauthenticationtoloadprofile","path":"docs/en/known-issues/Store Framework/telesales-app-not-working-properly-with-requiresauthenticationtoloadprofile.md","branch":"main","content":"## Summary\n\n\nWhen using the flag RequiresAuthenticationToLoadProfile from checkout APIs with a telesales app to impersonate users, it's not being triggered any kind of feedback to the user if the impersonation was made with success and causes some inconsistencies in the flow\n\n\n##\n\n## Simulation\n\n\n\nFor the simulation, you must have RequiresAuthenticationToLoadProfile turned on, which means that you must use an authorized token to access some APIs\n\nYou must also implement telesales functionallity: https://help.vtex.com/en/tutorial/como-configurar-as-funcionalidades-de-televendas--76FNgQP2Glc4umMJ5Yr50R\n\nhttps://developers.vtex.com/docs/guides/vtex-telemarketing\n\nAfter that, try to impersonate a user with a call center operator, you will see some inconsistencies in the platform\n\n\n##\n\n## Workaround\n\n\n\nFor some parts of the flow, a refresh might solve the issue, other functionalities are not prepared to work with RequiresAuthenticationToLoadProfile, so, if a refresh doesn't solve the problem, then, the only possible solution is to turn off the flag"}