{"section":"known-issues","requestedLocale":"en","requestedSlug":"seller-portal-account-not-able-to-export-baseprice","locale":"en","slug":"seller-portal-account-not-able-to-export-baseprice","path":"docs/en/known-issues/Pricing & Promotions/seller-portal-account-not-able-to-export-baseprice.md","branch":"main","content":"## Summary\n\n\nSome Seller Portal Accounts are not able to export `basePrice`\n\n\n\n## Simulation\n\n\n- Go to: `.myvtex.com/admin/pricing/#/prices`\n- Try to export the basePrice;\n- We receive an email with the following message: \"Error Exporting base prices table\"\n- The download button does not work.​\n\n\n\n## Workaround\n\n\n- Manage prices using admin interface or API."}