{"section":"known-issues","requestedLocale":"en","requestedSlug":"sales-channel-info-divergent-between-ui-and-api","locale":"en","slug":"sales-channel-info-divergent-between-ui-and-api","path":"docs/en/known-issues/Catalog/sales-channel-info-divergent-between-ui-and-api.md","branch":"main","content":"## Summary\n\n\nSometimes the information about sales channel can be different depending on where the customer is checking.\n\n\n##\n\n## Simulation\n\n\nThis scenario does not happen all the time. Is usually when the indexation fails or is not a recent indexation.\n\nCheck the sales channel that the product belongs via UI.\nCheck the sales channel that the product belongs via API:\nhttps://\\{accountName\\}.\\{environment\\}.com.br/api/catalog_system/pvt/sku/stockkeepingunitbyid/\\{skuId\\}\n ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Catalog/sales-channel-info-divergent-between-ui-and-api_1.png)\n\n\n\n##\n\n## Workaround\n\n\nIndex the product."}