{"section":"known-issues","requestedLocale":"en","requestedSlug":"reward-value-not-added-or-have-a-different-value-added-to-gift-card","locale":"en","slug":"reward-value-not-added-or-have-a-different-value-added-to-gift-card","path":"docs/en/known-issues/Checkout/reward-value-not-added-or-have-a-different-value-added-to-gift-card.md","branch":"main","content":"## Summary\n\n\nReward value may not be or have a different value added to the shopper's gift card when the promotion is configured to apply the reward amount when the order status changes to payment approved.\n\n\n##\n\n## Simulation\n\n\n\n- Create a reward value promotion to apply when the order status changes to payment approved;\n- Finish a purchase;\n- Check the interactions in Order Details in admin; there will not be the message \"_XX added to the user's fidelity program_\"\n\n\n##\n\n## Workaround\n\n\n\n- Select via admin the \"Gift Cards\" option in the menu, select the shopper's gift card, and click on \"Statement\" under the Actions column to add the proper value;\n- Configure the reward value promotion to apply when the order status changes to invoiced."}