{"section":"known-issues","requestedLocale":"en","requestedSlug":"request-capture-not-registering-new-events-when-using-legacy-stores","locale":"en","slug":"request-capture-not-registering-new-events-when-using-legacy-stores","path":"docs/en/known-issues/Portal/request-capture-not-registering-new-events-when-using-legacy-stores.md","branch":"main","content":"## Summary\n\n\nCurrently, when using portal VTEX stores (non-VTEX IO stores) the request capture application is not registering events specifically for the product page visits.\n\n\n\n\n\n\n## Simulation\n\n\n\n1. using a portal VTEX store, access a product page when logged in\n2. check if the rc application is functional on your store (detailed here: https://help.vtex.com/pt/tutorial/configurar-carrinho-abandonado--tutorials_740#my-trigger-settings-are-correct-but-the-test-email-address-is-not-receiving-emails-what-must-be-checked)\n\n\n3. Check the property 'productVisitedTag' of the related document on your Master Data application, it will have remained null. It should have been populated with data.\n\n\n\n\n\n\n## Workaround\n\n\nThis usability works for VTEX IO stores."}