{"section":"known-issues","requestedLocale":"en","requestedSlug":"replace-items-flow-fails-for-split-items-in-pick-and-pack-cannot-complete-replacement","locale":"en","slug":"replace-items-flow-fails-for-split-items-in-pick-and-pack-cannot-complete-replacement","path":"docs/en/known-issues/Pick and Pack/replace-items-flow-fails-for-split-items-in-pick-and-pack-cannot-complete-replacement.md","branch":"main","content":"## Summary\n\n\nIn **Pick and Pack**, the **Replace Items** flow does not function properly when an order contains split items (i.e., the same SKU split across multiple order lines due to different **prices,** **promotions, or an individual condition/personalization**). The UI requires the picker to select a specific split line and then blocks completion of the replacement.\n\nThis also occurs in **single-order picking worksheets**, preventing the substitution action from being finalized for affected items.\n\n\n#### Simulation\n\n\n**Prerequisites**: An order in **Pick and Pack** where a **SKU** appears **split** into multiple lines due to differences in **prices,** **promotions, or an individual condition/personalization**. This scenario is documented and reproducible.\n\nSteps:\n\n1.\n\nOpen the **picking worksheet** for the affected order in **Pick and Pack**.\n\n\n\n2.\n\nSelect a **split item** and choose **Replace Items**; the system requires selecting which **specific split line** to replace.\n\n\n\n3.\n\nProceed with the replacement; the flow **does not allow completion** and blocks the operation, even for **single-picking** worksheets.\n\n\n\n\n\n#### Workaround\n\n\n**Discard** split items **individually** and **add new products** as needed, aligning this process with stakeholders until the behavior is improved."}