{"section":"known-issues","requestedLocale":"en","requestedSlug":"refund-action-logged-twice","locale":"en","slug":"refund-action-logged-twice","path":"docs/en/known-issues/Payments/refund-action-logged-twice.md","branch":"main","content":"## Summary\n\n\nIn some cases two refund actions can happen in the transaction but none of them is sent to acquirer.\n\nWhen a refund request fails there's no retry, a `CreateTaskAsyncRequest` sends an email notification to merchant about the error and a manual refund must be requested to acquirer. In this case the refund is logged with `type` = `email-notification`, a successful refund would be `online`, both should never happen in a normal scenario.\n\n\n    https://.vtexpayments.com.br/api/pvt/transactions//refunds\n\n\n\n##\n\n## Simulation\n\n\nWe were not able to simulate.\n\n\n##\n\n## Workaround\n\n\nNot available, a manual refund must be performed (merchant + acquirer)."}