{"section":"known-issues","requestedLocale":"en","requestedSlug":"productsku-upload-form-allows-utf16-format-uploaddownload","locale":"en","slug":"productsku-upload-form-allows-utf16-format-uploaddownload","path":"docs/en/known-issues/Pricing & Promotions/productsku-upload-form-allows-utf16-format-uploaddownload.md","branch":"main","content":"## Summary\n\n\nCurrently, if a user attempts to upload an SKU list to the regular promotion form using a .txt file, if the uploaded file is in the UTF-16 encoding format, so will be the downloaded file afterward.\n\n\n\n\n\n\n## Simulation\n\n\n1) Create a regular promotion and in section #2 \"To which **items** will this promotion apply?\", upload a UTF-16 formatted, valid SKU list to either the SKU or Product files\n\n ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Pricing%20&%20Promotions/productsku-upload-form-allows-utf16-format-uploaddownload_1.png)​\n\n2) Save the promotion\n\n3) Open it again and attempt to download the given file, its encoding format will still be UTF-16, which can often cause confusion amongst other store operators.\n\n\n\n\n\n\n## Workaround\n\n\nManually input the SKUs and/or make sure the uploaded file is UTF-8"}