{"section":"known-issues","requestedLocale":"en","requestedSlug":"platform-timeout-errors","locale":"en","slug":"platform-timeout-errors","path":"docs/en/known-issues/Store Framework/platform-timeout-errors.md","branch":"main","content":"## Summary\n\n\nThe messages app randomly receives a timeout error, and some pages may need a refresh to work properly. This is related to admin pages, but any other page of the platform can also receive this error.\n\nThis may be related to GraphQL queries. Normally, you'll see errors in the `/meta` route or a messages app timeout related to the `translateWithDeps` query.\n\n\n##\n\n## Simulation\n\n\nTry accessing some pages on the admin, for example, of an account, and randomly, this page can receive the error below. This image can also appear on myvtex environment when accessing any other pages:\n ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Store%20Framework/platform-timeout-errors_1.png)\nWhen you refresh the page everything should be back to normal\n\nYou can see more details of the error on the console or just wait for it to refresh.\n\n\n##\n\n## Workaround\n\n\nN/A"}