{"section":"known-issues","requestedLocale":"en","requestedSlug":"payment-rule-not-applied-due-to-bin-issuer-mismatch","locale":"en","slug":"payment-rule-not-applied-due-to-bin-issuer-mismatch","path":"docs/en/known-issues/Payments/payment-rule-not-applied-due-to-bin-issuer-mismatch.md","branch":"main","content":"## Summary\n\nPayment rules that target a specific issuer (country, bank or card level) fail to apply when the shopper’s card is resolved by Checkout using an 8-digit BIN whose issuer information differs from the corresponding 6-digit BIN record in VTEX’s BIN database. This affects carts where there are payment rules available for both BIN versions.\n\n## Simulation\n\n**Prerequisites:**\n\n- Have BIN records exist with issuer mismatch (country, bank or card level) between its 6-digit and 8-digit versions\n- Merchant have payment rule (A) conditioned by issuer (country, bank or card level) that matches 6-digit BIN current record\n- Merchant have another payment rule (B) with fewer or different restrictions that matches 8-digit BIN current record\n\n**Steps:**\n\n1. Configure a payment rule (A) with special conditions using the bank issuer information (country, bank, card level);\n2. In Checkout, input a card number that matches a 6-digit BIN covered by the rule (A)\n3. Then, input a card number that matches the 8-digit version of the same BIN;\n4. Observe that Checkout prioritizes the 8-digit BIN and evaluates rules against the 8-digit issuer name, which does not match the payment rule (A). The expected rule (A) is not applied; instead a broader rule (B) is selected.\n\n## Workaround\n\nAs a quick workaround, merchant may create a similar payment rule with the same bank issuer information as the 6-digit BIN version\n\n**Recommended**: Open a ticket for VTEX support update and standardize both 6-digit and 8-digit BIN information, submitting the required information: https://help.vtex.com/docs/tutorials/adding-bin-information."}