{"section":"known-issues","requestedLocale":"en","requestedSlug":"orders-stuck-in-verifying-invoice","locale":"en","slug":"orders-stuck-in-verifying-invoice","path":"docs/en/known-issues/Order Management/orders-stuck-in-verifying-invoice.md","branch":"main","content":"## Summary\n\nIn scenarios where the seller submits the invoice, the seller's order moves directly to the \"Invoiced\" status, while the marketplace order remains in the \"Verifying Invoice\" status. This happens because the marketplace needs to receive confirmation from the gateway that the order has been settled; if a gateway error prevents invoicing, the marketplace order gets stuck in \"Verifying Invoice\" while the seller's order remains \"Invoiced.\" This makes it impossible to adjust the orders, as we are unable to either cancel or invoice the marketplace order in this situation.\n\n## Simulation\n\nThere is not an easy way to reproduce the scenario.\n\n## Workaround\n\nWe don't have a workaround for this scenario!"}