{"section":"known-issues","requestedLocale":"en","requestedSlug":"orders-stuck-in-starthandling-status","locale":"en","slug":"orders-stuck-in-starthandling-status","path":"docs/en/known-issues/Order Management/orders-stuck-in-starthandling-status.md","branch":"main","content":"## Summary\n\n\nThere are scenarios where some orders may get stuck in the \"start-handling\" status in the Marketplace and when interacting with the order we receive error information.\n\n\n#### Simulation\n\n\nIt is not possible, at the moment, to simulate this scenario.\n\n\n#### Workaround\n\n\nThere is a workaround option, however, the order reservation cannot be in status 4 or status 5.\nIf the reservation is not in these statuses, you will need to open a ticket with PS Order Management to attempt to manually unlock it."}