{"section":"known-issues","requestedLocale":"en","requestedSlug":"order-with-status-of-verifying-invoice-does-not-update-to-invoiced","locale":"en","slug":"order-with-status-of-verifying-invoice-does-not-update-to-invoiced","path":"docs/en/known-issues/Payments/order-with-status-of-verifying-invoice-does-not-update-to-invoiced.md","branch":"main","content":"## Summary\n\nSometimes, the total value of the transaction is already captured, but its status doesn't update do \"settled\" or \"finished\". This can happen when there is an inconsistency between what was **actually captured** by the external provider and what was registered by the gateway as **requested for capture**. Making it impossible to advance the transaction and invoice the order. The order will be stuck in \"verifying invoice\".\n\n## Simulation\n\nIt is not possible to simulate this problem, but we can see that it exists by checking with the API `https://.myvtex.com/api/payments/pvt/transactions//settlements` the difference between requests array and actions array.\nIf there is a divergence between those 2 total values, then we can confirm the inconsistency.\n\n## Workaround\n\nOpen a ticket to Product Support - Payments, in order to manually proceed with the transaction flow."}